Parents ask us

Frequently asked questions

Digital books, home-use copyright, who leads each age group, and when the ClassIn code arrives. Edit these answers in the owner dashboard.

Are the books only digital? +

Most titles sell as instant digital downloads. Printed copies can be requested; parents cover postage. Audio is digital only.

Can I share worksheets with another family? +

No. Materials are copyrighted by EDU Online English and licensed strictly for home use in the purchasing household.

Who leads each age group? +

Principal Ilse heads Little Learners and Juniors (about 4–10) and the teachers in that team. Principal Yolande heads Pre-teens and Teens (11–16) and her teaching team. They are the two people parents contact about their child’s group. Class teachers’ names appear on the timetable.

When do I get the ClassIn code? +

Immediately after successful payment of the 9-week package, together with the digital invoice and teacher messaging.